UniCredit named best global trade finance bank for customer service once again in Euromoney Trade Finance Survey
In Russia UniCredit was identified as the Market Leader.
UniCredit has been recognised as the best global trade finance bank for customer service in this year’s Euromoney Trade Finance Survey, which saw the bank consolidate its market-leading position picking up 31 awards across various categories and geographies.
The survey, now in its tenth year, collates feedback from over 11,000 corporates and financial institutions, providing compelling evidence of UniCredit’s product expertise, best-in-class customer service and deep understanding of its core European markets.
The results benchmark banks under two headings – ‘Best Service’, which assesses levels of customer service, and ‘Market Leader’, which combines penetration, percentage of business and turnover data to create an overall ranking of the best trade finance banks.
In the ‘Best Service’ rankings, UniCredit not only retained top global honours in the ‘All Services’ category, but also for its ‘Advisory’ and ‘Product’ capabilities, whilst picking up two new global titles for ‘Support & Advisory’ and its ‘Digital Offering’ – the latter a nod to the bank’s ongoing push to develop innovative solutions tailored to clients' evolving needs.
At a regional level, UniCredit was once again recognised as the best provider of ‘All Services’ in Central & Eastern Europe (CEE), as well as leading the region’s ‘Digital Offering’ and ‘Product’ categories. The depth of the bank’s geographical coverage was further underlined by number-one rankings for ‘All Services’ in Austria, Bosnia and Herzegovina, Bulgaria, Czech Republic, Croatia, Germany, Hungary, Italy, Romania, Serbia, and Slovakia.
Notably, UniCredit was also highly successful in the ‘Market Leader’ category, securing both the top spot in CEE, alongside a further eleven countries – namely, Austria, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Hungary, Italy, Romania, Russia, Serbia and Slovakia.
Commenting on the recognition, Luca Corsini, UniCredit's Co-Head of Global Transaction Banking, said: “We strive to deliver the highest-quality products to our clients – with the shift to remote working prompting increased interest in our burgeoning range of digital solutions. This year’s Trade Finance Survey recognises our ongoing efforts in these areas as we continue to support and finance the real economy.”
Giovanni Solaroli, also Co-Head of Global Transaction Banking, added: “This set of truly pan-European results are testament to our teams' collaborative spirit, expertise, and commitment to providing best-in-class services in a challenging environment.”
“Being recognised by Euromoney as the Market Leader in Russia is a strong testimony to the successful job, our team is doing. It also underlines our commitment to support our clients especially in times of the pandemic, meeting their needs and ensuring high-quality service level. I congratulate all colleagues on this outstanding achievement,” said Vadim Aparkhov, Member of the Management Board of UniCredit Bank, Russia.
The Euromoney Trade Finance Survey adds to an increasing list of successes for UniCredit’s trade finance platform. Recent honours include ‘Best Trade Finance Bank in CEE’ and ‘Best Supply Chain Finance Provider in CEE’ at Global Finance’s 2021 Trade and Supply Chain Finance Awards. In 2020, UniCredit was also recognised as the ‘Best Bank for Transaction Services in Central & Eastern Europe’ at Euromoney's Awards for Excellence.