The health and well-being of customers and employees is UniCredit Bank’s top priority.

UniCredit Bank has taken decisive action to guarantee nation-wide service coverage for its clients while protecting the health in current circumstances. 

In this regard the following changes have been made to the work schedule of branches, additional and operational offices:

• From 13.05.2020 the Bank’s Head Office at 9, Prechistenskaya  temporarily does not serve retail customers. Customers renting safe deposit boxes can use the depository by appointment via the Information Center. The depositary works Monday to Friday from 10:00 to 16:00;
• From 13.05.2020 additional offices "Kutuzovsky Prospekt", "Novoslobodskaya", "Ramenki", "Tverskaya" and "Kosmodamianskaya" operate according to reduced schedule from Monday to Friday from 12:00 to 14:00;
• From 13.05.2020 to 14.05.2020 additional offices "Myasnitskaya", "Komsomolskaya" and "Zvenigorodsky" serve customers from 12:00 to 16:00;
• From 15.05.2020 additional offices "Myasnitskaya", "Komsomolskaya" and "Zvenigorodsky" do temporarily not serve customers;

From 13.05.2020 the remaining additional and operational offices in Moscow and the Moscow region work according to extended schedule from Monday to Friday from 11:00 to 17:00. More information is available via the link.

UniCredit Bank is kindly asking the clients to take precautions - use medical masks, do not enter offices in case of a queue, and to respect the distance of more than one and a half meter both between the client and the Bank employee, and between other clients in the operating room.

UniCredit Bank is working actively to ensure that all essential banking services are available through remote channels. With Enter.UniCredit and Mobile.UniCredit for private individuals as well as Business.Online for companies, the clients can check their relevant banking products and carry out operations in a simple, fast and secure way.

Bank’s staff members will help you connect to the mobile application.

If you have any questions, please contact the Bank's Contact Center at 8 800 700 10 20.

UniCredit Bank will continue to actively monitor the situation, always act in everyone's best interests and do the right thing vis a vis all our stakeholders.