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UniCredit retains top spot as best global trade finance bank for customer service in Euromoney’s Trade Finance Survey 2020

In Russia UniCredit was identified as the Market Leader.

UniCredit is the best provider of customer services for all trade finance services globally, according to Euromoney’s Trade Finance Survey 2020, which also saw the bank claim top global honours for customer services in Advisory, Financing, Overall Execution and Products, as well as in the regional Western Europe and Central and Eastern Europe (CEE) categories.

UniCredit also ranked #3 in the global Market Leader category, which combines market penetration, percentage of business and turnover data to create an overall ranking of the best trade finance banks in the world.

The breadth and depth of UniCredit’s geographical coverage was underlined by #1 Market Leader positions in Austria, Bosnia and Herzegovina, Bulgaria, Czech Republic, Hungary, Italy, Romania, Russia, Serbia, Slovakia, Croatia and Turkey.

The bank also landed numerous #1 positions in the regional and country rankings for customer services, including recognition as the best provider of All Services in Austria, Bosnia and Herzegovina, Bulgaria, Czech Republic, Hungary, Italy, Romania, Serbia, Slovakia and Croatia.

«We are very proud of these results,» says Richard Burton, UniCredit’s Head of Corporate & Investment Banking. «We strive to continue delivering the highest-quality products and services to our customers — focusing on the development of innovative solutions tailored to our clients’ needs. This Euromoney survey recognises our ongoing efforts in these areas as we continue to support the real economy and forge strong client relationships. These relationships are central to everything we do, and we would like to take this opportunity to thank all of our clients for their continued partnership and support.»

"We are pleased to receive another recognition of leadership position of Russian UniCredit Bank in trade finance services and working capital solutions. We thank our clients for their trust and congratulate all our colleagues who contributed to this great result. In 2019 we implemented a number of new products based on working capital solutions (WoCa) for meeting the needs of our customers even better. We also launched projects aimed at further automatisation of key processes to maintain and strengthen the Bank’s position in the market. In 2020 we will continue our efforts to achieve even more remarkable results for the benefit of our clients’, said Kirill Zhukov-Emelyanov, Member of the Management Board of UniCredit Bank, Head of CIB&PB Russia.

The survey, now in its ninth year, collates feedback from over 7,000 corporate banking clients, providing compelling evidence of UniCredit’s product expertise, best-in-class customer service and deep understanding of its core European markets.

UniCredit continues to invest in trade finance innovation — most notably through its award-winning client portal, Trade Finance Gate — and remains committed to meeting clients’ needs through tailor-made trade finance and working capital solutions.

13.01.2020 - 13:30
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