UniCredit Bank was Awarded for Best Private Banking Customer Service in Russia for the Third Time in a Row
On May 18, 2021, Frank RG announced the results of the survey Private Banking in Russia and held the awarding ceremony Frank Private Banking Award 2021. UniCredit Bank was awarded in the category Best Private Banking Customer Service in Russia for the third time in a row.
“We are proud that UniCredit Private Banking Russia was recognized for delivering the Best Private Banking Customer Service in Russia for the third time in a row by Frank RG. This achievement acknowledges excellence in the delivery of consistently high quality services and loyalty of our customers. I would like to thank our clients and our entire team for making such an achievement possible”, says Vadim Aparkhov, Member of the Management Board.
“We constantly strive to maintain a high level of service, while strengthening the business through the development of new innovative solutions. We are especially proud that we have been able to retain our leadership in customer service in such challenging year”, says Igor Ryabov, Head of Private Banking Department of UniCredit Bank Russia.
Frank RG analyzed 14 Private Banking programs of 13 Russian banks. The number of target clients of Private Banking in Russia (people whose financial assets amount to more than $1 million) at the end of 2020 amounted to 41 thousand people.