The health and well-being of customers and employees is UniCredit Bank’s top priority.

UniCredit Bank has taken decisive action to guarantee nation-wide service coverage for its clients while protecting the health in current circumstances. 

In this regard, as well as in connection with the New Year holidays the following changes have been made to the work schedule of branches, additional and operational offices:

• From 01.01 to 05.01 and from 07.01 to 09.01 branches, additional and operational offices will not serve customers;
• On 06.01 from 10:00 to 17:00 retail customers will be served only by the following additional and operational offices:
  • Moscow: “Alexeevskaya”, “Aeroport”, “Kazachiy”, “Lomonosovsky Prospekt”, “Mytischi”, “Odintsovo”, “Pervomayskaya”, “Podolsk”, “Taganskaya”, “Tulskaya”, “Yartsevskaya”.
  • Saint Petersburg: “Akademicheskaya”, “Vasilyevsky Ostrov”, “Komendantsky Prospekt”, “Leninsky Prospekt”, “Park Pobedy”, “Prospekt Bolshevikov”, “Prospekt Prosvescheniya”, “Prospekt Slavy”.
  • Kaluga: “Kaluzhsky”.
• Information on terms of execution of orders during the holidays is available here.
• RCI leasing hotline, as well as hotline for SME customers by the Bank's Information Center do not serve customers from 01.01 to 09.01. Individuals, card holders and UniCredit Prime Club customers are serviced by the Bank's Information Center around the clock, seven days a week.

UniCredit Bank is kindly asking the clients to take precautions — use medical masks, do not enter offices in case of a queue, and to respect the distance of more than one and a half meter both between the client and the Bank employee, and between other clients in the operating room as well as while performing operations using self-service devices.

UniCredit Bank is working actively to ensure that all essential banking services are available through remote channels. With Enter.UniCredit and Mobile.UniCredit for private individuals as well as Business.Online for companies, the clients can check their relevant banking products and carry out operations in a simple, fast and secure way. 

Bank’s staff members will help you connect to the mobile application.

If you have any questions, please contact the Bank's Contact Center at 8 800 700 10 20 or use the chat of mobile app.

UniCredit Bank will continue to actively monitor the situation, always act in everyone's best interests and do the right thing vis a vis all our stakeholders.