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Remote Service

A seamless 24-hour service, irrespective of the clients’ location, is our approach to e-banking

Mobile.UniCredit is a mobile application developed specially for mobile devices based on Android and iOS with consideration of all their features to provide you with maximum useful information and functions which are intended to make your communication with UniCredit Bank even more comfortable.

You can download the application for free from  Google Play and  App Store. Type UniCredit Bank or Mobile.UniCredit to find the application at Goole Play or App Store.

Features

  • View account, card, and deposit information
  • View payment schedule, loan balance, and payment details for loans
  • Order documents
  • Transfer money between accounts and cards within the Bank and to other banks
  • Get instant support via chat for any issue
  • Much more for managing finances

Call center specialists will answer your questions 24 hours a day, 7 days a week.

By calling 8 800 700 10 20 you will be taken to the voice menu to help you to check information you need or contact the Bank specialist. In order to be able to use the voice menu please switch your phone to DTMF dialing mode.

Information

  • Tariffs and conditions of all UniCredit Bank services for private clients;
  • Status of accounts and deposits (to obtain information you need to name eight-figure client number to call center specialist; representatives should have the power of attorney for receipt of such information issued by the account owner);
  • Decisions on credit applications;
  • Availability of ordered bank cards;
  • Remote banking issues;
  • Information card salary payment program;
  • Issues related to execution of payment orders;
  • Availability of individual bank safe deposit boxes in any branch of UniCredit Bank in Moscow and St. Petersburg;
  • General information about the Bank including addresses and business hours of branches and offices;
  • Location of ATMs and their performance.

The team specialists also provide complete information about tariffs and services available to corporate clients. You can contact the Team for detailed information on microcredits and credits for small and medium business as well as card salary programs and remote bank tools. You also can make order of large cash amounts to withdraw from the Bank cash desks, check status information on status of corporate accounts.

There are nearly 1000 ATMs throughout Russia. Free cash withdrawal in ATMs of Moscow Credit Bank, Bank URALSIB and Raiffeisenbank.

In ATMs of UniCredit Bank you can pay for services with any bank card without any commission.

Main functions

  • cash withdrawal (only in Rubles);
  • card balance;
  • statement of five recent transactions.

Extra options

  • change of PIN-code
  • transfer between your accounts (write-off and acceptance account currencies should match)
  • obtain login and password to access Phone.UniCredit

In addition to standard transactions (cash withdrawal, balance, history of recent transactions and payments) cash-in ATMs enable cardholders of Visa and MasterCard cards by UniCredit Bank credit money to current and card accounts in rubles, US dollars or euro (the currency you cash in should match to the account currency).

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